Roman Glushko

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Hey, I'm Roman ๐Ÿ‘‹

Software engineer, product developer and lifelong learner.

Learn & Share

I dissect realโ€‘world tech - openโ€‘source platforms, microservices, system programming, distributed systems, multi-agent AI workflows, algorithms - and simplify them for engineers and curious minds.

Papercups: Customer Service Platform

    Papercups: Customer Service Platform

    โ€ข 36 min read

    Designing a customer support platform with live chat features similar to Zendesk or Intercom.

    • open source
    • architecture
    • platform
    • communication
    • javascript
    • elixir
    OTel Collector
    • KubeWeekly#391

    OTel Collector

    โ€ข 20 min read

    Telemetry Processing as a Service with OTel Collector

    • open source
    • architecture
    • observability
    • golang

    Think & Write

    I explore this world, unpack its systems, and capture my reflections. These are my thoughts on leadership, personal development, team dynamics, and mindset.

    Promotion Paradoxes

    โ€ข 6 min read
    Promotion Paradoxes

    Every promotion makes you closer to being low performer